I have personally found a lot of evidence that consumers have different expectations when it comes to computers and CE devices. According to the prevailing mental model, CE devices just flat out work and they don't become obsolete for 5 or more years. Meanwhile, computers are buggy systems that crash every now and then and become obsolete in around 2 or 3 years.
With the convergence of CE and computing consumers will have to learn to tolerate a bug or two here or there. Unfortunately, for TiVo a bug in their software has become news worthy. Imagine if every Microsoft bug got this much attention... there wouldn't be enough ink to print out all the stories.
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